Payment Policy
Thank you for shopping with LIGHTING & INTERIORS. We are committed to providing a secure and transparent payment experience for all our customers. Please read this Payment Policy carefully to understand how transactions are processed on our website.
1. Accepted Payment Methods
We accept the following payment methods:
- Visa
- Mastercard
- American Express
- Apple Pay
2. Payment Currency
All transactions on our website are processed in GBP (£), including applicable taxes.
3. Payment Authorisation
Your payment will be charged immediately upon order confirmation. Once the payment is successfully processed, you will receive an order confirmation email containing the details of your purchase.
If a payment is declined or flagged as potentially fraudulent by our payment provider:
- The order will not be processed
- You will be notified by email
- You may be asked to retry the payment or use an alternative payment method
4. Order Verification
For fraud prevention and compliance purposes, we may contact you to verify certain details before processing your order. This may include:
- Verification of your email address
- Confirmation of your delivery address
- A request for identification (in rare cases involving suspected fraudulent activity)
We reserve the right to cancel any order that does not successfully pass our verification process. In such cases, a full refund will be issued.
5. Failed or Cancelled Payments
If your payment fails or is cancelled:
- Your order will not be processed
- You will be required to return to checkout and complete your payment again
If funds have been charged but your order has not been confirmed, please contact us immediately at: contact@lighting-interiors.com
6. Cancellation and Refund Policy
Order cancellations: If you wish to cancel your order after payment has been processed, please contact us at contact@lighting-interiors.com within 12 hours of placing your order. Refunds will be issued to the original payment method.
Refunds: Refunds are processed in accordance with our Returns and Refunds Policy. Once a return is received and inspected, refunds are issued within 14 business days. The time required for the refund to appear on your account may vary depending on your bank or payment provider.
7. Fraud Prevention
To protect our customers and prevent fraudulent activity, we reserve the right to conduct payment checks. For certain transactions identified as high risk, we may request additional information or confirmation before processing the payment.
8. Contact Us
We respond to all enquiries within 24 hours.
ABOUT OUR COMPANY
LIGHTING & INTERIORS is the trading name under which Infinite YDK LLC, a company registered in the United States, operates an online store serving customers in the United Kingdom.
Our customer service is English-speaking, prices are displayed in GBP including VAT, and we comply with applicable UK consumer protection, distance selling, and data protection regulations.
LEGAL INFORMATION
Company name: Infinite YDK LLC
Trade name: LIGHTING & INTERIORS
Legal form: Limited Liability Company (LLC)
Registered office: 254 Chapman Rd, Newark, DE 19702, USA
Market served: United Kingdom
Email: contact@lighting-interiors.com
Customer service hours: Monday to Friday, 8am – 6pm (UK time)