Shipping policy
This Shipping Policy is designed to ensure that you are clearly informed about our shipping procedures and practices. By placing an order on this store, you agree to the policies outlined below.
At LUMINAIRE EUROPE, we are committed to providing a smooth and exceptional shopping experience for all our customers.
Shipping Fees
No Hidden Fees: All costs associated with your order, including taxes and shipping fees, are clearly displayed before payment confirmation.
Service Area
Our delivery services are currently available within the United Kingdom. International shipping may be offered in the future and will be clearly indicated at checkout when available.
Estimated Delivery Times
Order processing time: 48 to 72 hours (Monday to Friday)
Transit time after dispatch: 5–10 business days (Monday to Friday)
Total estimated delivery time: 6–13 business days (Monday to Friday)
Delivery times may be extended in cases of force majeure or exceptional circumstances, such as carrier strikes or extreme weather conditions.
If you are unsure whether delivery is available in your area, please contact us at: contact@luminaire-europe.com
Once your order has been shipped, you will receive a confirmation email containing tracking information.
We work with trusted and reputable carriers to ensure timely and secure delivery.
Weekend Orders
Orders placed during the weekend are processed on the next business day.
Tracking Information
You will receive an email with a direct tracking link to the carrier’s website. You may also track your order directly on our website by entering your tracking number in the dedicated tracking section.
Need Help?
Our customer support team is available to assist you with any questions regarding your shipment or tracking details.
Shipping Address Changes
Please ensure that your delivery address is correct at checkout. Once an order has been dispatched, we are unable to modify the shipping address.
Order Cancellation Policy
If you change your mind before your order has been shipped, we may accept cancellations prior to dispatch (ideally within 12 hours of placing the order). If an order has already been shipped, please refer to our Returns and Refunds Policy.
Please note that for logistical reasons, once an order has entered the shipping process, it can no longer be cancelled.
Damaged Packages During Transit
If you receive a package that appears damaged during transit, please refuse delivery where possible and contact our customer service team immediately. If the package was delivered in your absence, please contact us at: contact@luminaire-europe.com
If all packages have been delivered but an item is missing, please contact our customer service team by email.
At LUMINAIRE EUROPE, we strive to provide the most accurate and detailed product descriptions possible to ensure there are no surprises upon delivery.
If the products received do not match their description, customers may request a return or refund at no additional cost.
Returns Policy
We accept returns for any reason — whether you are dissatisfied or have simply changed your mind. Our return period is 30 business days from the date you receive your products. To initiate a return, please contact us at: contact@luminaire-europe.com
Contact Us
We respond to all enquiries within 24 hours.
ABOUT OUR COMPANY
LUMINAIRE EUROPE is the trade name under which Infinite YDK LLC, a US-based company, operates in the United Kingdom and internationally. Our headquarters are located in the United States. Our customer support is available in English, prices are displayed in GBP (including applicable taxes), and we comply with UK consumer protection regulations.
LEGAL INFORMATION
Company name: Infinite YDK LLC
Trade name: LUMINAIRE EUROPE
Legal form: Limited Liability Company (LLC)
Registered office: 254 Chapman Rd, Newark, DE 19702, USA
Market served: United Kingdom
Email: contact@luminaire-europe.com
Customer service hours: Monday to Friday, 8am – 6pm (UK time)
Contact us: https://www.luminaire-europe.com/pages/contact
FAQ: https://www.luminaire-europe.com/pages/faq
Order tracking: https://www.luminaire-europe.com/pages/track123