Privacy policy
This privacy policy explains how Infinite YDK LLC, operating under the trading name LUMINAIRE EUROPE (the "Site", "we", "our" or "us"), collects, uses and discloses your personal information when you visit, use our services or make a purchase on our site, or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this privacy policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected in accordance with this privacy policy.
Please read this privacy policy carefully.
Changes to this Privacy Policy
We may update this privacy policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised privacy policy on the Site, update the "Last Updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you.
Information We Collect Directly From You
Information you submit directly to us through our Services may include:
Contact details including your name, address, phone number and email.
Order information including your name, billing address, shipping address, payment confirmation, email and phone number.
Account information including your username, password, security questions and other information used for account security purposes.
Customer service information including information you choose to include in your communications with us, for example when you send a message through the Services.
Certain features of the Services may require you to provide us with certain information about yourself directly. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect About Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information relating to your interaction with the Services.
How We Use Your Personal Information
Providing Products and Services: We use your personal information to provide you with the Services in order to perform the contract we have entered into with you, including to process your payments, fulfil your orders, send you notifications relating to your account, purchases, returns, exchanges or other transactions, to create, maintain and manage your account, arrange shipping, facilitate any returns and exchanges, and other features and functionalities related to your account.
Marketing and Advertising: We may use your personal information for marketing and promotional purposes, for example to send marketing, advertising and promotional communications by email, SMS or post, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
Security and Fraud Prevention: We use your personal information to detect, investigate or take action regarding potential fraudulent, illegal or malicious activity.
Communicating With You and Improving the Services: We use your personal information to provide you with customer service and improve our Services.
Cookies
Like many websites, we use cookies on our Site. For specific information about the cookies we use in connection with operating our store with Shopify, please see https://www.shopify.com/legal/cookies
We use cookies to operate and improve our Site and Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services.
Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls.
Your Rights
Depending on where you reside, you may have some or all of the rights listed below in relation to your personal information:
Right of Access/Right to Know: You may have the right to request access to the personal information we hold about you.
Right to Deletion: You may have the right to request that we delete the personal information we hold about you.
Right to Correction: You may have the right to request that we correct the personal information we hold about you.
Right to Portability: You may have the right to receive a copy of the personal information we hold about you.
Right to Object: You may object at any time to the processing of your personal data for marketing purposes.
Managing Communication Preferences: We may send you promotional emails which you can opt out of at any time by using the unsubscribe option displayed in our emails.
You can exercise any of these rights by contacting us at: contact@luminaire-europe.com
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "absolute security".
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Contact
We respond to all enquiries within 24 hours.
ABOUT OUR COMPANY
LUMINAIRE EUROPE is the trading name under which Infinite YDK LLC, a US-registered company, operates in the UK market. Our registered office is in the United States, but we exclusively serve the United Kingdom. Our customer service is English-speaking, our prices are in GBP including VAT, and we fully comply with UK and consumer protection regulations (14-day right of withdrawal, GDPR, statutory warranty).
LEGAL INFORMATION
Registered name: Infinite YDK LLC
Trading name: LUMINAIRE EUROPE
Legal form: Limited Liability Company (LLC)
Registered office: 254 Chapman Rd, Newark, DE 19702, USA
Market served: United Kingdom
Email: contact@luminaire-europe.com
Customer service hours: Monday to Friday, 8am to 6pm (UK time)