Contact information

 

Got a question, a request, or need assistance? Our team is here to help.

We respond to all enquiries within 24 hours.

CONTACT INFORMATION

Email: contact@luminaire-europe.com

Phone number: 06 13 82 02 31

CUSTOMER SERVICE HOURS

Monday to Friday: 8am - 6pm (UK time)
Saturday, Sunday and bank holidays: Closed

HOW CAN WE HELP?

Order tracking
Placed an order and want to know its status? Check your shipping confirmation email which contains your tracking number, or contact us with your order number.

Product questions
Unsure which light to choose? Got technical questions? Our team is here to advise you.

Returns and refunds
Want to return an item? Check our returns policy or contact us directly to initiate a return request.

Problem with your order
Damaged item, faulty product or parcel not received? Contact us within 48 hours with photos if possible. We'll find a solution quickly.

Other enquiries
For any other questions about our store, services or partnerships, feel free to get in touch.

ABOUT OUR COMPANY

LUMINAIRE EUROPE is the trading name under which Infinite YDK LLC, a US-registered company, operates in the UK market. Our registered office is in the United States, but we exclusively serve the United Kingdom. Our customer service is English-speaking, our prices are in GBP including VAT, and we fully comply with UK and consumer protection regulations (14-day right of withdrawal, GDPR, statutory warranty).

 

LEGAL INFORMATION

Registered name: Infinite YDK LLC
Trading name: LUMINAIRE EUROPE
Legal form: Limited Liability Company (LLC)
Registered office: 254 Chapman Rd, Newark, DE 19702, USA
Market served: United Kingdom
Email: contact@luminaire-europe.com